Buyer Terms

1. Who you are buying from

When you buy on the Platform:

• Lernaura is the seller of record ("Merchant of Record"). Your contract for the purchase — the payment, the invoice, VAT handling, and the refund and chargeback process — is with Lernaura.
• The content or service itself (the course, coaching session, event, newsletter, etc.) is created and delivered by an independent Creator using the Platform. We identify the Creator clearly on the product page and in your receipt.

This is a two-sided arrangement: you look to Lernaura for payment-related matters, and to the Creator (with Lernaura's support) for the quality and delivery of what you bought.

2. Eligibility

To purchase from Lernaura you must:

• be at least 18 years old, or the age of majority in your country of residence;
• have the legal capacity to enter into this contract; and
• provide accurate, current, and complete information at checkout.

If you are buying on behalf of a business, you confirm that you are authorised to bind that business and that these Terms apply to both you personally and that business.

3. What you can buy

Through the Platform you may purchase, among other things:

• Online courses and digital learning content — pre-recorded videos, text, downloadable materials, quizzes, and communities.
• 1-to-1 or group coaching sessions, including packages of sessions.
• Tickets to live events, online or in-person, with a defined date and time.
• Paid newsletter subscriptions and similar recurring content services.
• Memberships combining access to content, community, and services.

Product pages show a description of what is included, the price, any recurring nature, and relevant delivery details. If the description is unclear, please contact us at support@lernaura.eu before buying.

4. Orders, pricing, VAT, and invoices

4.1 Order flow

When you place an order:

• You select a product and complete checkout.
• The Platform shows the total price, VAT (where applicable), and payment details before you confirm.
• Clicking the final purchase button ("Buy", "Confirm and pay", or similar) creates a binding order.
• We confirm the order by email. The contract with Lernaura is formed when we send this confirmation.

4.2 Pricing and currency

Prices are displayed in the currency shown at checkout (typically EUR or DKK, but other currencies may be available). For consumers in the EU, prices are shown inclusive of VAT at the applicable rate for your country. For business buyers providing a valid VAT number, the reverse-charge mechanism may apply where available.

4.3 Payment methods

We accept the payment methods shown at checkout (card, SEPA, Apple/Google Pay, and others depending on your location). Payments are processed by Mollie and other licensed payment service providers listed on our Subprocessors page. Lernaura does not store full card numbers.

4.4 Invoices and receipts

After a successful payment, we send you a receipt by email and make it available in your account. If you need a VAT-compliant invoice (e.g. for business use), you can download one from your account or request it at support@lernaura.eu.

4.5 Subscriptions and recurring payments

If the product is a subscription (e.g. a paid newsletter, a membership, or recurring coaching), we tell you on the product page:

• the frequency of billing (e.g. monthly, annually);
• the price per billing period;
• the renewal terms; and
• how to cancel.

By subscribing you authorise Lernaura to charge your chosen payment method automatically for each renewal until you cancel. You can cancel at any time — see Section 7.

4.6 Failed payments

If a scheduled payment fails, we may retry the payment, pause access, and notify you. If the issue is not resolved within a reasonable period, we may cancel the subscription.

5. Delivery of what you buy

5.1 Digital content and courses

Once we confirm your payment, we give you access to the content in your Lernaura account (or, for newsletters, at the email address you provided). Delivery is typically immediate, but can take up to 24 hours in exceptional cases.

5.2 Coaching

Coaching sessions are scheduled either through the Platform's booking tool or directly with the Creator. Rescheduling and cancellation policies are displayed on the product page and may be set by the Creator (subject to Section 6 below).

5.3 Live events

For live events, the product page shows the date, time, time zone, and format (online or in-person). You are responsible for attending on time. If you miss a live event for personal reasons, a refund is not automatically due — please see Section 7.

5.4 Newsletters and memberships

Newsletters and memberships are delivered on a recurring basis for as long as the subscription remains active. Publication schedules are indicative and may change.

5.5 Technical requirements

You are responsible for the equipment, software, and internet connection needed to access the content (typically a modern web browser, a working email address, and, for live events, video-conferencing software).

6. Your right to withdraw (14-day cooling-off) — EU consumers

If you are a consumer resident in the EU, you have a statutory right of withdrawal under Directive 2011/83/EU (as implemented in Danish law in the Consumer Contracts Act — forbrugeraftaleloven). This means you can withdraw from the purchase within 14 days of the day on which the contract is concluded, without giving a reason.

6.1 How to withdraw

To exercise the right of withdrawal, send a clear statement of your decision to withdraw to support@lernaura.eu within the 14-day period. You can use the model withdrawal form in the Annex at the end of these Terms, but you are not required to. Meeting the deadline depends on sending the notice before the 14-day period expires.

6.2 Exceptions — when the right of withdrawal does not apply

The EU directive sets out exceptions. The following apply to most purchases on Lernaura:

• Digital content supplied on a non-tangible medium (e.g. pre-recorded courses, downloadable materials). If you give your prior express consent that performance may begin immediately and acknowledge that you thereby lose the right of withdrawal, and performance has begun, the right of withdrawal is extinguished. We will ask for this consent and acknowledgement at checkout; ticking the relevant box means you accept this.
• Services fully performed within the 14 days. If you request that a service (e.g. a coaching session, a live event ticket) starts during the 14-day period and expressly acknowledge that you will lose the right of withdrawal once the service is fully performed, the right is lost once performance is complete. You are liable only for services actually performed up to the point you withdraw.
• Accommodation, transport, car rental, catering, or leisure activities tied to a specific date or period — including tickets to events with a specific date or period such as webinars and in-person workshops. These are exempt from the right of withdrawal under Article 16(l) of the Directive.
• Contracts for goods made to your specifications or clearly personalised — e.g. bespoke coaching plans produced to your brief.

Where an exception applies, we will make it clear on the product page and at checkout.

6.3 Refund after valid withdrawal

If you validly withdraw (and no exception applies), we will refund the price you paid, using the same payment method, within 14 days of receiving your withdrawal notice. Where you withdraw from a service whose performance has already begun with your consent, we may deduct an amount proportionate to what has been supplied up to the moment you withdrew, as permitted by law.

7. Cancellations, refunds, and changes outside the statutory period

7.1 One-time purchases

After the 14-day cooling-off period (or if an exception applies from the start), one-time purchases are generally non-refundable, except:

• where we or the Creator materially fail to deliver the content or service as described, and the issue is not remedied within a reasonable time;
• where mandatory consumer law requires a remedy (repair, replacement, price reduction, or termination and refund); or
• where we choose, at our discretion, to grant a goodwill refund.

If something is wrong, contact us at support@lernaura.eu. We investigate each case and act as a first point of contact — you do not have to chase the Creator separately.

7.2 Subscriptions

You can cancel a subscription at any time from your account or by contacting us. Cancellation takes effect at the end of the current billing period (monthly, annual, etc.); you retain access until then. We do not issue pro-rated refunds for the remainder of the paid period unless mandatory law or an applicable Creator policy provides otherwise.

Before each automatic renewal of a long-term subscription we will send you any reminders required by the Omnibus Directive and Danish law.

7.3 Coaching sessions and live events

• Coaching sessions. Rescheduling and no-show policies are displayed on the product page. As a default, sessions cancelled by you with less than 24 hours' notice may not be refundable.
• Live events cancelled by the Creator. If a Creator cancels a scheduled event, we will, at our discretion, offer a full refund, a credit, or a rescheduled date.
• Live events cancelled by you. Tickets to dated events are generally non-refundable (see Section 6.2).

7.4 Chargebacks

If you disagree with a charge, please contact us first at support@lernaura.eu — most issues can be resolved quickly. Filing a chargeback without first contacting us may slow down the resolution. Fraudulent or abusive chargebacks may result in account restrictions.

8. Your account

To access purchases you need a Lernaura account. You must:

• keep your password secure and not share it with anyone;
• notify us immediately at security@lernaura.eu if you suspect unauthorised access;
• not create multiple accounts to circumvent restrictions or evade payment.

You are responsible for activity under your account, except to the extent caused by our failure to maintain appropriate security.

9. Licence to use content

9.1 What you get

When you buy a course, newsletter, or similar digital content, you receive a personal, non-transferable, non-exclusive, revocable licence to access and use that content for your personal, non-commercial use (or, for business purchases, for the internal use of the business that bought it, by the named individual user unless we agree otherwise in writing).

Access to on-demand content is typically provided for as long as the content remains available on the Platform. We try to keep content accessible, but content may be removed if a Creator leaves the Platform, withdraws the content, or if legal, policy, or safety reasons require removal (see Section 12).

9.2 What you may not do

Unless the Creator has expressly allowed it, you may not:

• copy, download (beyond the functions we provide), redistribute, share logins, upload, mirror, frame, or publicly perform the content;
• remove or obscure credit, watermarks, or rights-management information;
• resell, rent, sublicense, or otherwise commercialise the content;
• use the content to train or fine-tune an AI model;
• extract data from the Platform by automated means beyond normal personal use.

Violating these restrictions may result in suspension of your account and, for serious or repeated breaches, termination and legal action.

9.3 Content you contribute

If you post comments, reviews, questions, or other contributions ("User Contributions"), you grant Lernaura and the relevant Creator a worldwide, royalty-free, non-exclusive licence to host, display, and use those User Contributions in connection with the Platform. You confirm that your User Contributions do not breach anyone's rights and are not unlawful.

10. Acceptable use

You agree not to use the Platform to:

• break the law or infringe anyone's rights;
• impersonate another person or misrepresent your identity;
• harass, threaten, defame, or discriminate against others;
• upload malware or attempt to compromise the Platform;
• circumvent access controls or rate limits;
• use the Platform for any unlawful or fraudulent purpose.

Serious or repeated breaches may lead to suspension or termination of your account and cancellation of access to content, without refund for content already accessed.

11. Warranty and conformity (mandatory consumer rights)

If you are a consumer, Lernaura is responsible to you for the conformity of the digital content and services you buy, in accordance with Directive (EU) 2019/770 (digital content and services) and Danish implementing law.

If the content or service does not conform (e.g. it materially departs from the description, is unavailable, or is not fit for normal use), you may be entitled to:

• having the non-conformity brought into conformity (e.g. fixing, re-supplying);
• a proportionate price reduction; or
• termination of the contract and a refund,

subject to the conditions set out by law. Please contact support@lernaura.eu with details and we will work with the Creator to resolve the issue.

Nothing in these Terms limits your rights as a consumer under Danish or EU law.

12. Changes, availability, and removal of content

We aim to keep content available, but:

• Creators may update, revise, or retire content over time.
• We may remove or restrict access to content that violates our terms, applicable law, or third-party rights (including under the Digital Services Act), or where a competent authority requires it.
• We may temporarily suspend parts of the Platform for maintenance, security, or to comply with law.

Where we remove paid content that you had valid access to, and the removal is not due to your breach, we will consider an appropriate remedy (continued access to a substitute, a credit, or a pro-rated refund) in line with applicable law.

13. Our liability to you

Nothing in these Terms excludes or limits Lernaura's liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• gross negligence or intentional misconduct; or
• any other liability that cannot be excluded or limited under mandatory Danish or EU law (including your rights as a consumer).

Subject to that, and to the maximum extent permitted by law:

• We are not liable for loss or damage that was not reasonably foreseeable at the time the contract was made.
• For business buyers, our total liability for any claim is limited to the amount you paid for the affected purchase in the 12 months before the event giving rise to the claim.
• We are not responsible for outcomes that depend on your own effort, skill, or circumstances (e.g. whether a course produces a specific business result).
• We are not responsible for content, advice, or promises a Creator makes outside the Platform (e.g. on their own website or social media), unless those formed part of the product description at checkout.

14. Creator conduct and your feedback

Creators are independent professionals. If a Creator behaves in a way that breaches our Creator Terms of Service or our Acceptable Use Policy — for example misleading claims, harassment, or copyright infringement — please report it to abuse@lernaura.eu. We investigate reports and may remove content, suspend Creators, or take further action.

Lernaura is a hosting service provider in the sense of the Digital Services Act (Regulation (EU) 2022/2065). Anyone, including you, may submit a notice that specific content is illegal via abuse@lernaura.eu. We acknowledge notices and act diligently, and we will provide a reasoned decision where required.

15. Privacy and data protection

We process your personal data as described in our Privacy Policy. In summary, we process your data to:

• create and manage your account;
• process your payments and issue invoices;
• deliver the content and services you buy;
• handle refunds, chargebacks, and customer support;
• meet legal obligations (VAT, accounting, AML, DAC7);
• protect against fraud and secure the Platform; and
• send service communications and, with your consent where required, marketing.

Your GDPR rights — access, rectification, erasure, restriction, portability, objection — can be exercised at privacy@lernaura.eu.

16. Electronic communications

You agree that we may contact you electronically at the email address or phone number you provide for matters relating to your purchases, security, and account. Marketing communications are only sent where we have a lawful basis (including your consent where required by law), and you can unsubscribe at any time.

17. Governing law and dispute resolution

17.1 Governing law

These Terms are governed by the laws of Denmark, excluding its conflict-of-laws rules and excluding the UN Convention on Contracts for the International Sale of Goods.

If you are a consumer resident in another EU country, you additionally have the protection of mandatory rules of your country of residence that cannot be derogated from by agreement.

17.2 Informal resolution first

Please contact us first at support@lernaura.eu. We genuinely try to resolve issues quickly and fairly.

17.3 Consumers — courts

As a consumer, you may bring proceedings against Lernaura in the courts of your country of residence or in the courts of Denmark. Lernaura may bring proceedings against you only in the courts of your country of residence.

17.4 Business buyers — courts

For buyers acting in the course of a business, disputes shall be brought exclusively before the courts of Copenhagen, Denmark, without prejudice to mandatory rules of jurisdiction.

17.5 Online Dispute Resolution (ODR)

Consumers in the EU may also use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr. Lernaura does not, at this time, commit to participating in out-of-court dispute resolution bodies, but will consider requests on a case-by-case basis as required by Danish consumer law.

18. Changes to these Terms

We may update these Terms from time to time. We will notify you of material changes by email and in-product notice at least 30 days before they take effect (unless a shorter period is necessary to comply with law or address an immediate risk). If you do not accept a change, you can cancel any ongoing subscription before the change takes effect. Changes do not apply retroactively to one-time purchases you have already made.

19. Miscellaneous

• Entire agreement. These Terms, together with our Privacy Policy, Cookie Policy, and any product-specific terms displayed at checkout, are the entire agreement between you and Lernaura for purchases on the Platform.
• Severability. If a provision is held invalid or unenforceable, the rest remains in effect.
• No waiver. Failure to enforce a provision is not a waiver.
• Assignment. You may not assign these Terms. We may assign to an affiliate or in connection with a merger, acquisition, or sale of assets, provided your rights are not diminished.
• Language. These Terms are published in English and (for convenience) Danish. In case of conflict, the English version prevails, except where mandatory Danish consumer law requires otherwise.

20. Contact

Annex — Model withdrawal form

(Complete and return this form only if you wish to withdraw from a contract in which the right of withdrawal applies.)

Policy version: 2026-04-23