Terms of Service

1. Eligibility and Accounts

You must be at least 18 years old and have legal capacity to enter a binding contract to use Lernaura as a Creator.

• You are responsible for your account, connected services, and all activity under your account.
• You must provide accurate information (including legal name, business/VAT registration status, country of establishment) and keep access credentials secure.
• You must promptly notify us of any unauthorised account access at hello@lernaura.eu.
• Lernaura may require identity verification ("KYC") and business verification at any time, including re-verification to comply with anti-money-laundering (AML), tax, and payment-processor obligations.
• If you use Lernaura on behalf of a legal entity, you represent that you are authorised to bind that entity, and "you" refers to both you individually and that entity.

2. Service Description

Lernaura is a platform that enables creators, educators, coaches, and independent professionals to sell digital content and services to buyers in the European Union and worldwide. Depending on your plan and enabled features, the Platform may allow you to:

• Create, host, and sell online courses and digital learning content.
• Offer 1-to-1 and group coaching sessions, including scheduling and video delivery.
• Host and sell tickets to live events, including online webinars and in-person events.
• Publish, send, and monetise paid and free newsletters.
• Create, launch, and manage social media advertising campaigns (including Meta, TikTok, YouTube, and similar platforms) on your behalf.
• Collect payments from end-customers ("Buyers") in multiple currencies and receive payouts to your bank account.
• Use AI-assisted tools to draft content, outlines, marketing copy, or media.

Lernaura is not a law firm, tax advisor, financial advisor, investment firm, or regulated fiduciary. The Platform does not provide legal, tax, accounting, or professional advice, and you should not rely on Lernaura for such advice. Any examples, templates, or AI-generated outputs are for informational purposes only.

3. Creator Content and Conduct

3.1 Your Content

"Creator Content" means any content you upload, create, or distribute via the Platform, including courses, videos, audio, text, newsletters, event descriptions, images, AI prompts, customer lists, and advertising creatives.

You represent and warrant that:

• You own, or have all necessary rights, licences, and permissions to, your Creator Content and its use on the Platform.
• Your Creator Content does not infringe any third party's intellectual property, privacy, publicity, or other rights.
• Your Creator Content is not illegal, defamatory, deceptive, or otherwise in breach of our Acceptable Use Policy (Section 6).
• You have collected any consent required for personal data you upload (including email lists used for newsletters).

3.2 Licence to Lernaura

You grant Lernaura a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, transmit, adapt (for format/technical reasons), display, and otherwise use your Creator Content solely to:

• operate, provide, secure, and improve the Platform;
• deliver Creator Content to Buyers you authorise;
• promote your offerings with your permission; and
• comply with law or enforceable requests from authorities.

This licence terminates when you remove the Creator Content or close your account, except to the extent needed for backups, legal compliance, or to complete transactions already underway.

3.3 Ownership

As between you and Lernaura, you retain all rights in your Creator Content. Lernaura retains all rights in the Platform, software, templates, underlying AI orchestration, branding, and documentation.

4. Merchant of Record (MoR)

4.1 Our Role

When a Buyer purchases your course, coaching, event ticket, or newsletter subscription via the Platform, Lernaura is the contracting seller of record vis-à-vis the Buyer for the purchase transaction. This means:

• Lernaura issues the invoice or receipt to the Buyer.
• Lernaura collects payment from the Buyer through our payment processors (Mollie and/or others listed on our Subprocessors page).
• Lernaura is responsible for calculating, collecting, and remitting EU VAT on B2C sales via the EU One-Stop-Shop ("OSS") and, where applicable, the Import One-Stop-Shop ("IOSS"), as well as sales tax and equivalent consumption taxes in other jurisdictions where we are registered.
• Lernaura handles refunds, chargebacks, fraud prevention, and first-line customer-service enquiries relating to the payment transaction.

You authorise Lernaura to act as your commissionaire / undisclosed agent under applicable EU VAT rules (Article 28 of the VAT Directive 2006/112/EC) and as your authorised payment agent for the collection of Buyer payments.

4.2 Your Role

You remain the content provider and service deliverer. You are responsible for:

• Creating and delivering the course, coaching, event, or newsletter content to the Buyer.
• The accuracy of descriptions, pricing, and promises made about your offering.
• Fulfilling any ancillary obligations to the Buyer (e.g. session scheduling, certificates of completion, in-person event logistics).
• Substantive customer support relating to the content (e.g. teaching questions) — we may route such enquiries to you.
• Your own income tax and social-security obligations on the payouts you receive from Lernaura.

4.3 Relationship between Buyer and Creator

Even though Lernaura is MoR for the payment transaction, we disclose to Buyers that the underlying content and services are provided by you. Buyers form a simultaneous relationship with you for the delivery of the content/service. You are solely responsible for the quality and legality of what you deliver and for any liability arising from the content itself (see Section 12).

4.4 VAT and Invoicing

• Lernaura determines the applicable VAT rate based on the Buyer's location, VAT status, and the nature of the supply.
• For B2C EU sales, we apply the Buyer's country VAT rate and remit via OSS.
• For B2B EU sales where the Buyer supplies a valid VAT number, reverse charge may apply.
• You are responsible for providing Lernaura with accurate information about your tax residence, VAT status, and the nature of each offering (e.g. whether it qualifies as an electronically supplied service, live event, coaching, etc.), as this affects VAT treatment.
• Lernaura will make invoices and VAT reports available in your Creator dashboard.

4.5 Consumer Rights (B2C Buyers)

EU consumer law applies to Buyers who are consumers. Lernaura's Buyer Terms set out consumers' statutory rights, including the 14-day right of withdrawal under Directive 2011/83/EU, and its exceptions — notably:

• Digital content supplied on a non-tangible medium: the right of withdrawal lapses once performance begins with the Buyer's prior express consent and acknowledgement.
• Live events and dated services: excluded from the right of withdrawal.
• Services fully performed within 14 days with Buyer's express request and acknowledgement of loss of withdrawal right: excluded.

You agree that Lernaura may implement, and require you to display, the consent and acknowledgement flows necessary to rely on these exceptions. If Lernaura honours a withdrawal or a statutory refund request, the amount is reversed from your balance as described in Section 5.

5. Fees, Payouts, and Financial Terms

5.1 Pricing You Set

You set the price of your offerings in the Platform (subject to Platform minimums/maximums). The Platform may display the price inclusive or exclusive of VAT depending on the Buyer's location and status; we handle VAT presentation as required by EU law.

5.2 Platform Fee

Lernaura charges a merchant-of-record fee on each transaction (excluded VAT collected, unless stated otherwise in-product). The current fee is 5% of the transaction value plus €0.50 per transaction. We may update fee rates prospectively with at least 30 days' notice to Creators who are business users, as required by Regulation (EU) 2019/1150 (the "P2B Regulation").

5.3 Off-Platform Monetisation

The platform fee under Section 5.2 reflects the value of the Platform to your business and applies to all revenue you earn from monetising audiences, content, services, sessions, subscriptions, or customer relationships that are established, hosted, scheduled, marketed, delivered or otherwise enabled through the Platform ("Platform-Enabled Activity"), whether collected through the Platform or invoiced and collected outside it.

• Disclosure within 7 days. If you invoice a Buyer, or otherwise receive payment from a Buyer or prospective Buyer, for Platform-Enabled Activity outside the Platform — including by sending an invoice from your own accounting system, sharing a separate payment link, or directing the Buyer to pay you by bank transfer or another channel — you must notify Lernaura in writing at billing@lernaura.eu within 7 days of the invoice, providing the Buyer's name, the net amount invoiced (excluding VAT), the currency, the nature of the offering, and the invoice date.
• Platform invoice. Following notification (or Lernaura's own determination that an off-Platform transaction relates to Platform-Enabled Activity), Lernaura will issue you an invoice for the merchant-of-record fee of 5% of the net amount invoiced (excluding VAT) plus €0.50 per transaction. The invoice is payable within 14 days; Lernaura may also set off the amount due against your Creator Balance or future payouts.
• What is included. Platform-Enabled Activity includes, without limitation, sales to Buyers who first discovered, signed up, enrolled, subscribed or transacted with you through the Platform; follow-on engagements with such Buyers (e.g. additional coaching sessions, advanced courses, consultancy work); and sales to audiences, lists, or communities built or grown through the Platform's newsletter, advertising, storefront or community features.
• What is not included. The platform fee does not apply to revenue that is genuinely unconnected to the Platform — for example, sales to customers whose relationship with you pre-dates and is independent of the Platform and whose purchase does not relate to content, audiences or services enabled through the Platform.
• Unclear cases. If it is unclear whether a transaction is Platform-Enabled Activity, contact Lernaura at billing@lernaura.eu before issuing the off-Platform invoice.
• Consequences of non-disclosure. Failure to disclose off-Platform monetisation, or structuring transactions to circumvent the platform fee, is a material breach of these Terms and may result in backdated invoicing of the platform fee with interest at the Danish statutory default rate, suspension or termination under Section 15, and any other remedies available to Lernaura under these Terms or applicable law.

5.4 Payment Processing and Payouts

• Customer payments are processed by Mollie and/or other licensed payment service providers. Their terms apply to them as processor.
• Funds from Buyer payments are credited to your Creator Balance after deduction of the platform fee, VAT remitted to tax authorities, and any refunds/chargebacks.
• Funds are subject to a hold period (currently 14 days from the transaction date) before becoming available for payout, to protect against chargebacks and fraud. We may extend the hold for accounts showing elevated risk signals.
• Payouts are made via SEPA credit transfer or other similar electronic transfer directly to your bank account.
• Minimum payout thresholds and payout frequency are displayed in your dashboard and may be updated prospectively.
• You are responsible for the accuracy of your bank details. Lernaura is not liable for losses resulting from bank details you supplied incorrectly.

5.5 Refunds, Chargebacks, and Disputes

• Lernaura decides whether to honour a refund request, applying the Buyer Terms, applicable consumer law, and the relevant payment-processor rules.
• Where a refund, chargeback, or dispute results in a deduction from the transaction, the full gross amount (including platform fee already retained and VAT) is deducted from your Creator Balance.
• If your Creator Balance is insufficient, the resulting negative balance is a debt owed by you to Lernaura, which we may set off against future earnings or invoice separately.
• Repeated refunds, chargebacks, or disputes above thresholds set by our payment processors may result in suspension of payout features, increased hold periods, or termination.

5.6 Subscriptions and Recurring Billing

For Creator subscription products (e.g. paid newsletters, membership courses, recurring coaching):

• Buyers are billed on a recurring basis through our payment processors until they cancel.
• Lernaura provides the cancellation and renewal-notice mechanisms necessary for compliance with EU consumer law, including the Omnibus Directive (Directive (EU) 2019/2161) and any Danish implementation (including the Danish Consumer Contracts Act — forbrugeraftaleloven).

5.7 Your Tax Obligations

Lernaura handles VAT/sales tax on the Buyer-side transaction. You remain solely responsible for:

• Your income tax, corporate tax, and social security / labour-market contributions on payouts.
• Reporting and filing your own returns with Danish or other applicable authorities (e.g. Skattestyrelsen).
• Any registration, invoicing, or record-keeping obligations applicable to your own business.

Lernaura may be required by law (e.g. under DAC7 / Council Directive (EU) 2021/514) to report information about your activity and earnings to tax authorities. You agree to provide accurate information to enable such reporting.

6. Acceptable Use

You may not use Lernaura to create, sell, distribute, or promote content that:

• Breaks any applicable law, sanctions regime, or regulation.
• Infringes intellectual property, personality rights, trade secrets, or confidentiality obligations.
• Is sexually explicit involving minors, or harmful to minors in any way.
• Promotes violence, terrorism, self-harm, or hate on protected grounds.
• Constitutes regulated professional advice (medical, legal, financial, tax) provided without the necessary qualifications or disclaimers.
• Is deceptive, fraudulent, or misrepresents results ("guaranteed income", "lose X kg in Y days", similar).
• Involves prohibited or restricted categories under our payment processors' rules, including but not limited to: adult services, firearms, narcotics, gambling without licence, high-risk MLM, and pyramid schemes.
• Uses the Platform to send spam, run abusive automation, or scrape third-party services without authorisation.
• Uploads malware, attempts unauthorised access, or interferes with service integrity.
• Uses Platform features to circumvent rate limits, budget caps, quotas, or security measures.
• Uses AI tools to create deceptive, misleading, or harmful content, including deepfakes or impersonation content, or to generate CSAM of any form.
• Violates Meta, TikTok, YouTube, or other ad platform policies when using our advertising features.
• Violates anti-spam laws including GDPR, the ePrivacy Directive, and Danish marketing law (markedsføringsloven) when using our newsletter and outbound email features — including sending commercial email without a valid lawful basis or opt-in.

Our full Acceptable Use Policy is incorporated by reference and may be updated from time to time.

7. Content Moderation, Trust and Safety, and the Digital Services Act

Lernaura is committed to providing a safe and lawful Platform and complies with Regulation (EU) 2022/2065 (the "Digital Services Act" or "DSA") to the extent applicable.

7.1 Right to Remove Content

We may, at our discretion, remove, disable access to, restrict, demonetise, or refuse to promote any Creator Content, offering, campaign, or account that we reasonably believe:

• violates these Terms, our Acceptable Use Policy, or Buyer Terms;
• is illegal under Danish, EU, or other applicable law;
• exposes Lernaura, its users, or third parties to legal, financial, security, reputational, or operational risk;
• breaches a third-party right (including pursuant to a notice of infringement); or
• is the subject of a valid order from a competent judicial or administrative authority.

7.2 Notice-and-Action

Any person may submit a notice that specific content on the Platform is illegal by flagging it for review. We will acknowledge receipt and act diligently, providing a reasoned decision to the notifier and (where applicable) the affected Creator. Creators have the right to submit a counter-notice, engage our internal complaint-handling system, and, where applicable, refer disputes to a certified out-of-court dispute settlement body in their Member State.

7.3 Transparency

We publish transparency information as required by the DSA and the P2B Regulation, including summary statistics of moderation actions and, where applicable, the principal parameters that determine ranking and recommendations.

7.4 Trusted Flaggers and Law Enforcement

We give priority to notices from trusted flaggers designated under the DSA and respond to lawful orders from law-enforcement and administrative authorities.

8. Newsletter and Email Services

If you use Lernaura to send newsletters or other Buyer communications:

• You must have a lawful basis under the GDPR for processing each recipient's personal data (typically consent under Article 6(1)(a) or, for existing customers, the "soft opt-in" under the ePrivacy Directive and Danish marketing law).
• You must provide accurate sender information and an easy, functional unsubscribe mechanism in every commercial email, and honour unsubscribe requests without delay.
• You are the data controller for your subscriber list. Lernaura acts as a data processor for email-sending, as described in our Data Processing Addendum.
• Lernaura will rate-limit sending and may apply Platform-wide reputation controls. We may suspend sending if we detect abuse, unusually high bounce or complaint rates, or compromised credentials.
• You may not use the Platform to send unsolicited bulk email.

9. Social Media Advertising

If you enable social media advertising features, Lernaura can plan, launch, and manage ad campaigns on your behalf, including AI-assisted creative generation.

9.1 Ad Spend Authorisation

By enabling advertising features and configuring a budget, you authorise Lernaura to:

• Create advertising campaigns, ad sets, and individual ads on your behalf on connected ad platforms.
• Spend up to your configured daily or lifetime budget on ads, plus any applicable Platform management fee displayed in-product.
• Charge your saved payment method on a recurring basis (off-session) for incurred ad spend and management fees.
• Upload AI-created image and video creatives to ad platforms.
• Pause campaigns automatically on payment failure or policy issue.

9.2 Budget Limits and Billing

• You set a daily and/or campaign budget. Ad platforms may deliver spend at varying intraday rates; actual charges may fluctuate around the configured budget, within platform tolerances.
• Ad spend charges are processed via Stripe using your saved payment method. If a charge fails, campaigns may be paused until payment is resolved.
• Ad spend already committed to ad platforms is non-refundable. Management fees on delivered ad spend are non-refundable.

9.3 Ad Accounts

Advertising may run either through Platform-managed ad accounts (where Lernaura operates a shared advertising account on your behalf) or through your own connected ad account. In either case, you remain responsible for the content and targeting of campaigns and for compliance with the ad platform's policies. Lernaura is not liable for ad disapprovals, account restrictions, or policy violations imposed by ad platforms.

9.4 Conversion Tracking

If you enable conversion tracking (e.g. via Meta Pixel or server-side Conversions API), Lernaura may process and transmit hashed personal identifiers and event metadata to ad platforms as your processor. See our Privacy Policy and Data Processing Addendum for details.

10. Connected Accounts and Authorisations

Third-party services (e.g. Stripe, Meta, Google, Calendly, email providers, your own ad account) may be connected via OAuth or API credentials:

• You authorise Lernaura to access and use these connections to provide the Platform.
• You must comply with the terms of each third-party service.
• We are not liable for third-party outages, suspensions, policy changes, pricing changes, or API limitations.
• Credentials we store on your behalf are encrypted at rest (AES-256-GCM) and accessible only to authorised Platform components.

11. AI-Generated Content

Lernaura uses AI models (provided by our subprocessors, see Subprocessors page) to assist with text, image, audio, and video generation.

• No guarantee of accuracy. AI outputs may contain errors, biases, or inappropriate material. You must review all AI outputs before publication, distribution, or use.
• Your responsibility. You represent that your use of AI outputs does not infringe third-party intellectual property, personality, or privacy rights, and complies with applicable law (including the EU AI Act where applicable).
• Labelling. Where law requires (e.g. under Article 50 of the AI Act, or under advertising or political-content rules), you are responsible for disclosing that content is AI-generated, including deepfakes.
• Ownership. Subject to the rights of underlying AI providers in their terms, outputs generated for your use are owned by you as between you and Lernaura. You grant us the licence in Section 3.2 to host and deliver such outputs.

12. Disclaimers

To the maximum extent permitted by law, and without prejudice to mandatory rights of consumers under Danish and EU law:

• The Platform is provided "as is" and "as available", without warranties of any kind, express or implied, including fitness for a particular purpose, merchantability, non-infringement, or uninterrupted availability.
• We do not guarantee that advertising campaigns will achieve particular results or that ads will be approved by ad platforms.
• We do not guarantee that AI-generated content will be error-free.
• We do not guarantee any specific income, audience growth, or business outcome from using the Platform.
• You are responsible for the suitability, quality, and legality of your Creator Content and the services you deliver to Buyers.

13. Liability

13.1 Creators who are Businesses (B2B)

To the maximum extent permitted by law, Lernaura and its affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, goodwill, or business interruption.

Our aggregate liability for all claims arising out of or relating to the Platform will not exceed the greater of:

• (a) amounts you paid to Lernaura in platform fees and subscription fees (excluding pass-through ad spend, pass-through Buyer payments, payment-processing fees, and taxes) in the 12 months preceding the event giving rise to the claim; or
• (b) EUR 500.

Without limiting the foregoing, Lernaura is not liable for: ad spend passed through to ad platforms; Buyer refunds or chargebacks; actions taken by AI agents within the scope of your configuration; third-party platform outages or policy enforcement; or damages caused by Creator Content you uploaded or delivered.

13.2 Creators who are Consumers

Nothing in these Terms limits Lernaura's liability for:

• (a) death or personal injury caused by our negligence;
• (b) fraud or fraudulent misrepresentation;
• (c) gross negligence or intentional misconduct; or
• (d) any other liability that cannot be limited or excluded under mandatory Danish law (including the Danish Sale of Goods Act — købeloven — and the Danish Consumer Contracts Act — forbrugeraftaleloven).

Subject to the above, our liability to Creators acting as consumers is limited to foreseeable loss and damage arising in the ordinary course as a probable result of our breach.

14. Indemnity (B2B Creators only)

If you are a Creator acting in the course of a business, you agree to defend, indemnify, and hold harmless Lernaura, its affiliates, and their officers, employees, and agents from and against any third-party claims, losses, damages, liabilities, and reasonable expenses (including legal fees) arising from:

• Your Creator Content and the services you deliver to Buyers.
• Your breach of these Terms, our Acceptable Use Policy, or any applicable law or third-party terms.
• Advertising content created or distributed by or on behalf of you that violates ad platform policies or law.
• Outbound communications sent by or on behalf of you.
• Your breach of intellectual property, publicity, privacy, or other rights.

Indemnification does not apply to the extent a claim arises from Lernaura's own negligent or wilful breach of these Terms.

15. Suspension and Termination

15.1 By You

You may close your account at any time via your account settings or by writing to support@lernaura.eu. Outstanding balances, fees, refunds, and chargebacks remain payable.

15.2 By Lernaura

We may suspend, limit, or terminate access, in whole or in part, if we reasonably believe that:

• Your use creates a legal, security, abuse, fraud, or operational risk.
• You have materially breached these Terms, our Acceptable Use Policy, or applicable law.
• Continuing to provide the Platform would breach an order from a competent authority.
• Your account is inactive for a prolonged period (with prior notice).

Where you are a business user, we will give you the statement of reasons and the notice period required by the P2B Regulation (as a rule, 30 days' notice before termination), except where immediate action is necessary due to legal obligations, security risk, or repeated breaches of Acceptable Use.

15.3 Effect of Termination

Upon termination:

• Active ad campaigns are paused. No charge is made for unspent ad budget.
• Provisioned resources (e.g. newsletter lists, hosted course content) remain accessible for a reasonable post-termination period (typically 30 days) to allow export, after which they may be deleted.
• Scheduled operations cease.
• Your obligations to Buyers for content already delivered continue; Lernaura may continue to fulfil existing subscriptions for a wind-down period to protect Buyers.
• Sections that by their nature should survive (ownership, licences needed for legal compliance, liability, indemnity, dispute resolution) survive termination.

16. Autonomous Scheduled Operations

The Platform operates certain functions on automated schedules without per-execution approval, including: daily ad-spend billing, ad metrics synchronisation, failed upload retries, newsletter send queues, subscription renewals and renewal notices, trial expiry, refund and chargeback reconciliation, and VAT reporting. By enabling features that rely on scheduled operations, you authorise Lernaura to execute them on the configured schedule. You can disable most features through your account settings.

17. Privacy and Data Protection

Our processing of personal data is described in our Privacy Policy and, where you use the Platform to process personal data of Buyers or subscribers, our Data Processing Addendum (which is incorporated by reference and forms part of these Terms).

• Lernaura is a data controller for data we collect about you as a Creator and about Buyers for MoR purposes.
• Lernaura is a data processor on your behalf for your subscriber lists, uploaded customer data, and similar Creator-controlled data.
• International transfers rely on the EU Standard Contractual Clauses and equivalent safeguards as described in our Subprocessors page.

18. Cookies and Tracking

The Platform uses strictly necessary cookies for authentication, security, and core functionality. Other cookies (analytics, attribution identifiers such as _fbp, _fbc, or marketing pixels) are used only with your consent where required by the ePrivacy Directive and Danish implementing law. See our Cookie Policy for details.

19. Public Pages and Hosted Content

Lernaura may host publicly accessible pages on your behalf, including:

• Creator storefronts and subdomains (e.g. yourname.lernaura.eu) with landing pages.
• Course previews, event registration pages, and newsletter archives that you mark public.
• Aggregated or anonymised Platform-wide activity (e.g. a public "live" page) that does not expose personal data, credentials, or paid content.

You control the public/private setting of each page in your dashboard. You are responsible for the content on your public pages, including AI-generated content. We may remove or disable access to content that violates these Terms, law, or third-party rights (including pursuant to DSA notices). Public pages and subdomains are disabled on account termination; we do not guarantee continued availability of any subdomain or URL thereafter.

20. Force Majeure

Neither party is liable for failure or delay in performance due to causes beyond its reasonable control, including acts of God, war, civil unrest, terrorism, strikes, pandemics, internet or telecommunications failures, acts of authority, or third-party infrastructure outages.

21. Changes to These Terms

We may update these Terms from time to time. For material changes affecting Creators who are business users, we will provide at least 30 days' notice via email and in-product notification, as required by the P2B Regulation, unless a shorter period is necessary to comply with law or address an immediate risk. For consumers, material changes will be notified with a reasonable opportunity to reject the change and terminate. Continued use of the Platform after the notice period constitutes acceptance of the updated Terms.

22. Governing Law and Dispute Resolution

22.1 Governing Law

These Terms are governed by the laws of Denmark, excluding its conflict-of-laws rules and excluding the UN Convention on Contracts for the International Sale of Goods.

Where you are a consumer resident in the EU, you additionally enjoy the protection of mandatory provisions of the law of your country of residence that cannot be derogated from by agreement.

22.2 Informal Resolution

Before starting formal proceedings, both parties agree to attempt informal resolution for at least 30 days by contacting legal@lernaura.eu.

22.3 Business Users

Disputes between Lernaura and Creators acting as business users that are not resolved informally shall be brought exclusively before the courts of Copenhagen, Denmark, without prejudice to mandatory rules of jurisdiction.

22.4 Consumers

If you are a consumer, you may bring proceedings in the courts of your country of residence or in the courts of Denmark. Lernaura may bring proceedings against you only in the courts of your country of residence.

22.5 Online Dispute Resolution (ODR)

Consumers in the EU may also use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr. Lernaura is not obliged to, and does not currently commit to, participate in proceedings before a consumer dispute-resolution body, but will consider requests case-by-case as required by Danish consumer law.

23. Miscellaneous

• Entire agreement. These Terms (together with the Privacy Policy, Acceptable Use Policy, DPA, Buyer Terms, Subprocessors page, and any order form) constitute the entire agreement between you and Lernaura.
• Severability. If any provision is held unenforceable, the remainder remains in effect.
• No waiver. Failure to enforce a provision is not a waiver.
• Assignment. You may not assign these Terms without our consent. We may assign to an affiliate or in connection with a merger, acquisition, or sale of assets.
• Notices. Notices to Lernaura must be sent to legal@lernaura.eu. Notices to you are given via in-product notification or to the email address associated with your account.
• No agency / partnership. Nothing in these Terms creates an employment, partnership, joint venture, or agency relationship between you and Lernaura, except the MoR and payment-agency relationship expressly set out in Section 4.
• Language. These Terms are available in English and (for convenience) Danish; the English version prevails in case of conflict, except where mandatory Danish consumer law requires otherwise.

24. Contact

Policy version: 2026-05-20 (v1.1)